Fg999 Privacy Policy — Your information is completely secure

As Bangladesh's leading online gaming platform, fg999 places the highest importance on protecting your personal information. This Privacy Policy applies to the fg999 website, mobile app, and all associated services.

By creating an account on fg999, using the platform, or contacting us, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully before registering.

Fg999's Privacy Policy is aligned with international data protection regulations, and we are committed to never selling your information to third parties.

Fg999 only collects the data it needs — we do not hold any unnecessary information. Below is a detailed breakdown of what we collect.

Automatically Collected Information

Certain information is collected automatically when you use the platform — such as how long you spent on a page and which buttons you clicked. This data is used solely to improve the quality of our services.

Fg999 collects your information for specific, legitimate purposes only. We never use your data for any other purpose without your consent.

• Account Management: Completing registration, verifying login, and keeping your account secure.
• Service Delivery: Ensuring the delivery of deposit, withdrawal, and gaming services.
• KYC Verification: Meeting legal obligations to verify age and identity.
• Fraud Prevention: Detecting suspicious activity and keeping accounts secure.
• Customer Service: Resolving your issues and providing support.
• Promotions & Offers: Sending relevant bonuses and offers based on your preferences (only with your consent).
• Legal Compliance: Generating reports in accordance with regulatory requirements.
• Service Improvement: Analyzing data to improve your experience on the platform.

Cookies and similar tracking technologies are used to keep the fg999 platform running smoothly. Cookies are small text files stored on your device.

Cookie Types

• Essential Cookies: Required for core platform functions, such as maintaining login sessions. Disabling these may cause parts of the platform to stop working properly.
• Performance Cookies: Used to analyze page loading speed and overall user experience.
• Functionality Cookies: Used to remember your preferences such as language and theme settings.
• Analytics Cookies: Only aggregated data is used to understand how the platform is being used — no personal information is involved.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

Fg999 does not sell, rent, or share your personal information with any third party without your permission. However, there are certain situations where data sharing may be required.

When Your Information May Be Shared

• Payment Processing: To process transactions with mobile banking partners such as bKash, Nagad, or Rocket.
• Game Provider: Necessary data is shared with game studios to support the operation of specific games.
• Legal Obligations: Providing data in response to a court order or regulatory authority request.
• Fraud Prevention: Verification services for Anti-Money Laundering (AML) compliance.
• Business Transfer: In the event of a merger or acquisition, data may be transferred to the new entity.

Fg999 uses the latest technology to keep your data secure. Our security infrastructure is built to meet international standards.

• 256-bit SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• AES-256 Data Encryption: All sensitive data stored is protected with industry-standard encryption.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your login.
• Firewall & DDoS Protection: Measures to protect servers against external attacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Access Controls: Only authorized staff members have access to specific data.

Fg999 retains your information only for as long as necessary. Different types of data have their own defined retention periods.

Once the retention period expires, data is permanently deleted or anonymized so that no individual can be identified.

Fg999 believes you should have full control over your own data. To that end, we provide you with the following rights.

Fg999 works with a number of trusted third-party service providers to operate the platform. These providers can only access the data they need to perform their specific functions.

• Payment Gateway: bKash, Nagad, Rocket — for processing transactions. These providers handle your payment information in accordance with their own security policies.
• Game Studio: Live Casino and slots game providers only receive the information necessary for the game session.
• Identity Verification Service: Trusted verification partners for the KYC process.
• Analytics Services: For platform performance analysis — only aggregated and anonymized data is used.

Fg999 has a strict Data Protection Agreement (DPA) in place with every third-party service provider. They are not permitted to use your information for any purpose beyond what we have authorized.

Fg999 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

• Age is verified at the point of registration, and further confirmed through identity documents during the KYC process.
• If a minor's account is identified, it will be immediately suspended and all associated data will be deleted.
• If you suspect your child is using fg999, please contact our support team immediately.

Fg999 reserves the right to update this Privacy Policy when necessary. We will notify you before any significant changes take effect.

• You will be notified at your registered email address whenever significant changes are made.
• A notification about the updated policy will be displayed when you log in to the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• The date of the most recent update will always be displayed at the top of this page.

For any privacy-related questions, concerns, or to exercise your rights, please get in touch with us. Our dedicated privacy team is always here to help.

• Email: [email protected] (general inquiries and rights exercise requests)
• Live Chat: Log in to the platform to access live chat support
• Response Time: Typically within 24–72 hours; up to 30 business days for complex requests